Quality management – Customer Satisfaction Standard
Quality management – Customer satisfaction
This document gives guidelines for the process of complaints handling related to products and services within an organization, including planning, design, development, operation, maintenance and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.
Benefits
- Efficiency improved when ISO 10002 is integrated with ISO 9001.
- Better relationship.
- Continual improvement.
- Transparent system.
- Customer satisfaction.
- Brand improvement.
- Management focus.